FAQ.
1. Product Information
Are your products safe for all users?
Yes! All of our products are designed to be safe, effective, and suitable for all users. If you have specific sensitivities, we recommend checking the ingredient list (for skincare) or materials (for devices) before use.
Are your products cruelty-free?
Yes! Our entire collection is cruelty-free and not tested on animals.
Are there any harmful ingredients in your products?
No, our formulas and devices are free from parabens, sulfates, and harsh chemicals. We use only high-quality, skin-friendly ingredients in our skincare products.
2. Orders & Shipping
Where do you ship to?
We currently ship nationwide and to selected international regions.
How long does shipping take?
Local Orders: 1-3 business days
International Orders: depending on the country
Can I modify my order after placing it?
Orders are processed quickly, but if you need to make changes, contact us within 12 hours of placing your order.
Check our shipping policy for more info.
3. Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase if the product is unused and in original packaging.
Check our return policy for more info.
Can I return an opened product?
Due to hygiene reasons, used skincare and brush cleaners cannot be returned. However, if there is an issue, please contact our team.
What if I receive a defective or incorrect item?
If you receive a damaged or incorrect product, please reach out within 7 days of delivery, and we will arrange a replacement or refund.
4. Transparency & Ingredients
Where are your products made?
Our products are manufactured in certified facilities, ensuring high safety and quality standards.
Are your ingredients and materials ethically sourced?
Yes! We prioritize ethically sourced and sustainable ingredients and materials in all our products.
Need More Help?
For further inquiries, reach out to us at support@rawnaqy.com or contact us here.
